Explore unit group

Version:
NOC 2006 Version 1.0

1424 – Telephone Operators

Telephone operators operate computerized telephone systems to advance and assist the completion of telephone calls. They are employed by telephone companies.

Profile

Index of titles Example job titles

  • Auxiliary operator - telephone system
  • Charge operator - telephone system
  • Chief telephone operator
  • Collect call operator - telephone system
  • Complaints clerk - telephone system
  • Control board operator - telephone system
  • Customer service monitor - telephone system
  • Customer service operator - telephone system
  • Directory assistance operator
  • Exchange operator - telephone system
  • Information operator
  • International exchange operator - telephone system
  • Long distance telephone operator
  • Operator - telephone system
  • Operator, telephone central
  • Relief operator - telephone system
  • Service assistant - telephone system
  • Telephone central operator
  • Telephone operator
  • Telephone operator - telephone system
  • Telephone operator assistant
  • Telephone operator, long distance
  • Telephone operators trainer
  • Telephone service analyst
  • Telephone service assistant
  • Telephone service supervisor
  • Telephone system control board operator
  • Toll operator
  • Traffic operator - telephone system
  • Trainer, telephone operators
  • Directory assistance operator
  • Telephone operator
  • Telephone service assistant
  • Toll operator

Main duties

This group performs some or all of the following duties:

  • Telephone operators perform some or all of the following duties:
    • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone, person to person and emergency calls
    • Operate computerized directory listing systems or consult printed directories to provide directory assistance for customers
    • Arrange teleconferences, provide emergency services and relay phone service to people with disabilities
    • Calculate billing charges and record billing information.

Employment requirements

  • Completion of secondary school is required.
  • On-the-job training is provided.

Additional information

  • Progression to supervisory positions is possible with experience.

Exclusions

Breakdown summary

Broad occupational category
1 – Business, Finance and Administration Occupations
Skill level
C – Occupations usually require secondary school and/or occupation-specific training.
Major group
14 – Clerical Occupations
Minor group
142 – Office Equipment Operators
Version
NOC 2006 Version 1.0