Explore unit group
- Version:
- NOC 2006 Version 1.0
6435 – Hotel Front Desk Clerks
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
Profile
Index of titles Example job titles
- Clerk, front desk - hotel
- Clerk, front office - hotel
- Clerk, hotel
- Clerk, hotel front desk
- Clerk, night - hotel
- Clerk, reservations - hotel
- Clerk, room - hotel
- Day clerk - hotel
- Desk clerk, hotel
- Front desk agent
- Front desk clerk, hotel
- Front desk hotel clerk
- Front office clerk, hotel
- Front office hotel clerk
- Guest service agent
- Guest service representative
- Guest service representative - hotel
- Guest services agent - hotel
- Hotel clerk
- Hotel clerk, front office
- Hotel concierge
- Hotel front desk clerk
- Hotel front office clerk
- Hotel night auditor
- Hotel receptionist
- Night auditor - hotel
- Night clerk
- Night clerk - hotel
- Reception clerk - hotel
- Receptionist, hotel
- Reservations clerk - hotel
- Room clerk
- Room clerk - hotel
- Room service clerk - hotel
- Service agent, guests - hotel
- Superintendent of services - hotel
- Front desk clerk, hotel
- Front office clerk, hotel
- Guest service agent
- Guest service representative
- Hotel front desk clerk
- Night clerk
- Reservations clerk - hotel
- Room clerk
Main duties
This group performs some or all of the following duties:
Hotel front desk clerks perform some or all of the following duties:
- Maintain an inventory of vacancies, reservations and room assignments
- Register arriving guests and assign rooms
- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Present statements of charges to departing guests and receive payment.
Employment requirements
- Completion of secondary school or equivalent is usually required.
- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
- Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.
Additional information
- Progression to senior positions such as accommodations manager is possible with additional training and experience.
Exclusions
Breakdown summary
- Broad occupational category
- 6 – Sales and Service Occupations
- Skill level
- C – Occupations usually require secondary school and/or occupation-specific training.
- Major group
- 64 – Intermediate Sales and Service Occupations
- Minor group
- 643 – Occupations in Travel and Accommodation
- Version
- NOC 2006 Version 1.0