Explore unit group

Version:
NOC 2011 Version 1.0

0125 – Other business services managers

Managers in this unit group plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.

Profile

Index of titles Example job titles

  • Accounting firm manager
  • Accounting firm manager - business services
  • Audit firm manager
  • Auditing firm manager
  • Call centre manager
  • Conference development manager
  • Conference services manager
  • Contact centre manager
  • Customs manager - business services
  • Detective agency manager
  • Director, organizational methods analysis
  • Director, organizational methods analysis - business services
  • Director, organizational planning and development
  • Employment agency manager
  • Employment office manager
  • Energy asset joint venture manager
  • Head, management services division - business services
  • Head, organizational services
  • Land contracts manager
  • Legal firm manager
  • Manager, accounting firm
  • Manager, auditing firm
  • Manager, detective agency
  • Manager, employment agency
  • Manager, employment office
  • Manager, legal firm
  • Manager, management consulting service
  • Manager, market research service
  • Manager, methods and procedures
  • Manager, mineral land and contracts
  • Manager, nursing registry
  • Manager, payroll service
  • Manager, personnel agency
  • Manager, personnel consulting service
  • Manager, placement agency
  • Manager, placement office
  • Manager, private investigation and security service
  • Manager, security service
  • Manager, surface land administration
  • Manager, survey research service
  • Methods and procedures manager
  • Mineral land administration manager
  • Organizational methods analysis director
  • Organizational methods analysis director - business services
  • Organizational methods analysis manager
  • Organizational planning and development director
  • Payroll service manager
  • Personnel agency manager
  • Personnel consulting service manager
  • Placement agency manager
  • Placement office manager
  • Private investigation and security service manager
  • Professional services manager - business services
  • Security service manager
  • Survey research service manager
  • Well and facilities asset manager
  • Accounting firm manager
  • Contact centre manager
  • Employment agency manager
  • Energy asset joint venture manager
  • Legal firm manager
  • Manager, management consulting service
  • Manager, market research service
  • Manager, nursing registry
  • Payroll service manager
  • Personnel agency manager
  • Professional services manager - business services
  • Security service manager

Main duties

This group performs some or all of the following duties:

  • Managers in this unit group perform some or all of the following duties:
    • Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
    • Plan, develop and organize the policies and procedures of these establishments
    • Develop action plans, provide expertise in response to client needs, and support and advise project teams
    • Direct and advise staff in the development and implementation of service quality assessment strategies
    • Plan, administer and control budgets for client projects, contracts, equipment and supplies
    • Represent the company within various economic and social organizations
    • Assist staff with administrative or technical problems
    • Hire, train and supervise staff.

Employment requirements

  • A bachelor's degree or college diploma in a field related to the business service provided is usually required.
  • Several years of experience in a field related to the business service provided are usually required.
  • Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.
  • University studies in business administration may be required.

Additional information

    Exclusions

    • Senior managers - financial, communications and other business services (0013)
    • Advertising, marketing and public relations managers (0124)
    • Banking, credit and other investment managers (0122)
    • Architecture and science managers (0212)
    • Insurance, real estate and financial brokerage managers (0121)
    • Computer and information systems managers (0213)
    • Engineering managers (0211)

    Breakdown summary

    Broad occupational category
    0 – Management occupations
    Skill level
    A – Occupations usually require university education.
    Major group
    01 – Specialized middle management occupations
    Minor group
    012 – Managers in financial and business services
    Version
    NOC 2011 Version 1.0