Explore unit group

Version:
NOC 2006 Version 1.0

1213 – Supervisors, Library, Correspondence and Related Information Clerks

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Library Clerks (1451), Correspondence, Publication and Related Clerks (1452), Customer Service, Information and Related Clerks (1453) and Survey Interviewers and Statistical Clerks (1454). They are employed throughout the private and public sectors.

Profile

Index of titles Example job titles

  • Advertising clerks supervisor
  • Call centre supervisor
  • Census area manager
  • Census area manager assistant
  • Census commissioner
  • Census commissioner assistant
  • Census district manager
  • Copyright clearance supervisor
  • Correspondence clerks supervisor
  • Customer service clerks supervisor (except financial institutions)
  • Customer service supervisor (except financial services)
  • Information clerks supervisor
  • Library clerks supervisor
  • Library loans supervisor
  • Loans supervisor, library
  • Public opinion interviewers supervisor
  • Publication clerks supervisor
  • Regional census manager
  • Statistical clerks supervisor
  • Supervisor, advertising clerks
  • Supervisor, call centre agents
  • Supervisor, copyright clearance
  • Supervisor, correspondence clerks
  • Supervisor, customer service clerks (except financial institutions)
  • Supervisor, information clerks
  • Supervisor, library clerks
  • Supervisor, public opinion interviewers
  • Supervisor, publication clerks
  • Supervisor, statistical clerks
  • Supervisor, survey interviewers
  • Advertising clerks supervisor
  • Correspondence clerks supervisor
  • Customer service supervisor (except financial services)
  • Information clerks supervisor
  • Library clerks supervisor
  • Publication clerks supervisor
  • Statistical clerks supervisor
  • Supervisor, call centre agents
  • Supervisor, survey interviewers

Main duties

This group performs some or all of the following duties:

  • Supervisors in this unit group perform some or all of the following duties:
    • Co-ordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; providing information and customer service; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
    • Train workers in job duties and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised may be required.
  • Experience in the clerical occupation supervised is usually required.

Additional information

    Exclusions

    • Librarians (5111)
    • Supervisors, Mail and Message Distribution Occupations (1214)
    • Library and Archive Technicians and Assistants (5211)

    Breakdown summary

    Broad occupational category
    1 – Business, Finance and Administration Occupations
    Skill level
    B – Occupations usually require college education or apprenticeship training.
    Major group
    12 – Skilled Administrative and Business Occupations
    Minor group
    121 – Clerical Supervisors
    Version
    NOC 2006 Version 1.0