Explore unit group

Version:
NOC 2006 Version 1.0

1411 – General Office Clerks

General office clerks prepare correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures. They are employed in offices throughout the public and private sectors.

Profile

Index of titles Example job titles

  • Address forms clerk
  • Addressograph clerk
  • Administrative assistant
  • Automatic typewriter operator
  • Board marker, grain quotations
  • Braille volumes transcriber
  • Clerical assistant
  • Clerk-stenographer
  • Clerk-typist
  • Clerk, general office
  • Copy room typist
  • Drafting room typist
  • Duplicating machine clerk
  • Duplicating machine operator
  • Electric meter reader
  • Facsimile operator
  • Float clerk
  • Gas meter reader
  • General office clerk
  • General office worker
  • Grain quotations board marker
  • Information and records clerk
  • Junior office clerk
  • Mimeograph operator
  • Office assistant
  • Office clerk
  • Office machine operator
  • Operator, automatic typewriter
  • Operator, office machines
  • Operator, word processor
  • Order transcriber
  • Order typist
  • Photograph examiner
  • Statistical typist
  • Stencil-cutter tender
  • Teleprinter operator - general office work
  • Teleprinter operator - military
  • Teletype operator
  • Teletype operator - military
  • Teletypist
  • Ticket preparer - manufacturing
  • Typing clerk
  • Typist
  • Water meter reader
  • Wire machine operator
  • Word processing machine operator
  • Word processor clerk
  • Word processor operator
  • General office clerk
  • Office assistant
  • Office clerk
  • Typist
  • Word processor operator

Main duties

This group performs some or all of the following duties:

  • General office clerks perform some or all of the following duties:
    • Key in, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents, from notes or dictaphone, using computers
    • Respond to telephone, in person or electronic enquiries or forward to appropriate person
    • Provide general information to clients and the public
    • Photocopy and collate documents for distribution, mailing and filing
    • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
    • Process incoming and outgoing mail, manually or electronically
    • Send and receive messages and documents using fax machine or electronic mail
    • May perform bookkeeping tasks such as preparing invoices and bank deposits
    • May sort, process and verify applications, receipts, expenditures, forms and other documents
    • May order office supplies, service office equipment and arrange for servicing in the case of major repairs.

Employment requirements

  • Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.

Additional information

  • Progression to supervisory or office management positions is possible with experience.

Exclusions

  • Data Entry Clerks (1422)
  • Administrative Clerks (1441)
  • Records Management and Filing Clerks (1413)
  • Receptionists and Switchboard Operators (1414)
  • Secretaries (Except Legal and Medical) (1241)
  • Supervisors, General Office and Administrative Support Clerks (1211)

Breakdown summary

Broad occupational category
1 – Business, Finance and Administration Occupations
Skill level
C – Occupations usually require secondary school and/or occupation-specific training.
Major group
14 – Clerical Occupations
Minor group
141 – Clerical Occupations, General Office Skills
Version
NOC 2006 Version 1.0