Explore unit group

Version:
NOC 2011 Version 1.0

6211 – Retail sales supervisors

Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons and Sales Clerks (6421), Cashiers (6611), Grocery Clerks and Store Shelf Stockers (6622) and Other Elemental Sales Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Profile

Index of titles Example job titles

  • Bakery supervisor - supermarket
  • Cashier supervisor - retail
  • Chief canvasser - retail
  • Customer service supervisor - retail
  • Delicatessen supervisor - food store
  • Delivery person supervisor
  • Department head, retail store
  • Department store supervisor
  • Department supervisor - retail
  • Door-to-door sales supervisor
  • Food store supervisor
  • Grocery clerk supervisor
  • Head cashier
  • Liquor store supervisor
  • Meat department supervisor
  • Newspaper delivery persons supervisor
  • Newspaper sales supervisor
  • Newspaper salesperson supervisor
  • Night crew leader - retail store
  • Price marker supervisor - retail
  • Produce department supervisor
  • Rental service supervisor
  • Retail store department head
  • Retail store supervisor
  • Route supervisor, retail sales
  • Sales clerk supervisor
  • Sales supervisor
  • Sales supervisor - retail
  • Stock clerks supervisor - retail
  • Stock supervisor - retail
  • Subscription sales team leader
  • Supermarket department supervisor
  • Supervisor - retail
  • Supervisor, cashiers - retail
  • Supervisor, delivery persons
  • Supervisor, door-to-door salespersons - retail
  • Supervisor, price markers - retail
  • Supervisor, sales clerks
  • Supervisor, stock clerks - retail
  • Supervisor, telemarketers
  • Supervisor, telephone sales clerks
  • Team leader, subscription sales
  • Telemarketer supervisor
  • Telemarketing services supervisor
  • Telemarketing supervisor
  • Telephone sales clerk supervisor
  • Department store supervisor
  • Head cashier
  • Liquor store supervisor
  • Produce department supervisor
  • Rental service supervisor
  • Route supervisor, retail sales
  • Telemarketing supervisor

Main duties

This group performs some or all of the following duties:

  • Retail sales supervisors perform some or all of the following duties:
    • Supervise and co-ordinate sales staff and cashiers
    • Assign sales workers to duties and prepare work schedules
    • Authorize payments by cheque and the return of merchandise
    • Sell merchandise to customers
    • Resolve problems that arise, such as customer complaints and supply shortages
    • Maintain specified inventory and order merchandise
    • Prepare reports regarding sales volumes, merchandising and personnel matters
    • Hire and train or arrange for the training of new sales staff.

Employment requirements

  • Completion of secondary school is usually required.
  • Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.

Additional information

  • Progression to management positions in retail trade is possible with additional training or experience.

Exclusions

Breakdown summary

Broad occupational category
6 – Sales and service occupations
Skill level
B – Occupations usually require college education or apprenticeship training.
Major group
62 – Retail sales supervisors and specialized sales occupations
Minor group
621 – Retail sales supervisors
Version
NOC 2011 Version 1.0