Explore unit group

This group performs some or all of the following duties:

• Retail salespersons and sales clerks perform some or all of the following duties:

• • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
  • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
  • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
  • Prepare merchandise for purchase, rental or lease
  • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
  • Assist in display of merchandise
  • Maintain sales records for inventory control
  • Operate computerized inventory record keeping and re-ordering systems
  • May conduct sales transactions through Internet-based electronic commerce.

  Retail salespersons may specialize and act as consultants in interior decorating, home entertainment systems, computers and other products and services.

• Completion of secondary school may be required.
• A university degree or college diploma may be required by some employers.
• Specific subject matter courses or training may be required.
• Demonstrated sales ability and product knowledge are usually required for retail salespersons who sell complex or valuable merchandise, such as automobiles, antiques or computers.

• Progression to retail supervisory positions is possible with additional training or experience.
• Technical or sales training programs may be provided by employers.

• Cashiers (6611)
• Retail stock clerks (in 6622 Grocery Clerks and Store Shelf Stockers)
• Sales clerk supervisors (in 6211 Retail Trade Supervisors)