Explore unit group

Version:
NOC 2006 Version 1.0

6432 – Pursers and Flight Attendants

Airline pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour or cruise boat companies.

Profile

Index of titles Example job titles

  • Aircraft flight attendant
  • Attendant, commissary - air transport
  • Attendant, flight
  • Chief steward, ship
  • Commissary attendant - air transport
  • CSD (customer service director) - transportation
  • Customer service director
  • Customer service director (CSD) - transportation
  • Director, flight service
  • Director, passenger service
  • Flight attendant
  • Flight purser
  • Flight service director
  • In-charge flight attendant
  • In-flight service manager
  • Manager, in-flight service
  • Passenger service director
  • Purser - air transportation
  • Purser - water transportation
  • Purser, airline
  • Ship purser
  • Ship supply officer
  • Supply officer, ship
  • Customer service director
  • Flight attendant
  • Flight service director
  • Passenger service director
  • Purser, airline
  • Ship purser

Main duties

This group performs some or all of the following duties:

  • The following is a summary of main duties for some occupations in this unit group:
    • Flight attendants greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board, attend to safety of passengers during take-offs, landings and emergencies, serve food and beverages to passengers and make flight announcements.
    • Flight pursers, customer service directors and passenger service directors co-ordinate the activities of flight attendants, provide service to passengers during flight and complete reports.
    • Ship pursers supervise ship attendants, arrange activities for passengers and conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

Employment requirements

  • Flight attendants and flight pursers require the completion of secondary school and a Transport Canada approved training program.
  • Flight pursers/customer service directors require experience as a flight attendant.
  • Ship pursers may require experience as a ship attendant.
  • Flight attendants and ship pursers usually require experience working with the public.

Additional information

  • It is an advantage for pursers and flight attendants to speak more than one language.
  • There is little mobility between airline pursers and ship pursers.

Exclusions

Breakdown summary

Broad occupational category
6 – Sales and Service Occupations
Skill level
C – Occupations usually require secondary school and/or occupation-specific training.
Major group
64 – Intermediate Sales and Service Occupations
Minor group
643 – Occupations in Travel and Accommodation
Version
NOC 2006 Version 1.0